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December 15, 2025 · Tanzania Tenders & Procurement Notices

Tanzania Revenue Authority: Complete Guide to Services and E-Services

Tanzania Revenue Authority: Complete Guide to Services, E-Services, and Tax Support

Introduction

The Tanzania Revenue Authority plays a central role in Tanzania’s economic growth by administering taxes and customs services on behalf of the government. For individuals, businesses, and organizations, understanding how the Tanzania Revenue Authority works is essential for staying compliant, avoiding penalties, and accessing key digital tax services.

This article provides a clear and practical guide to the Tanzania Revenue Authority, including its mandate, core services, e-services platforms, and step-by-step guidance on how taxpayers can access and use available systems effectively.

By the end of this guide, you will understand what the Tanzania Revenue Authority does, how to use its online portals, and where to get help when needed.

What Is the Tanzania Revenue Authority

The Tanzania Revenue Authority was established by Act of Parliament No. 11 of 1995 and officially began operations on 1 July 1996. It is responsible for administering central government taxes impartially and efficiently, in line with national laws and regulations.

Vision of the Tanzania Revenue Authority

A trusted revenue administration for socio-economic development.

Mission of the Tanzania Revenue Authority

To make it easy to pay tax and enhance compliance for sustainable development.

Core Values

The Tanzania Revenue Authority operates under clear ethical principles, including:

  • Professionalism

  • Accountability

  • Integrity

  • Trustworthiness

These values guide how services are delivered to taxpayers across Tanzania.

Key Services Offered by the Tanzania Revenue Authority

The Tanzania Revenue Authority provides a wide range of tax and customs services, covering both domestic and international trade activities.

Domestic Tax Services

  • Pay As You Earn (PAYE)

  • Corporation Tax

  • Value Added Tax (VAT)

  • Skills Development Levy (SDL)

  • Digital Service Tax

Customs and Excise Services

  • Import and export procedures

  • Pre-arrival declarations

  • Transit goods management

  • One Stop Border Post (OSBP) services

  • Electronic Tax Stamps (ETS)

These services are designed to support compliance while facilitating business operations.

Tanzania Revenue Authority E-Services Overview

The Tanzania Revenue Authority has invested heavily in digital systems to simplify tax administration. These platforms are accessible through the official website:
👉 https://www.tra.go.tz/

Below are the main e-services available to taxpayers.

How to Login to Tanzania Revenue Authority Online Services

Most online services are accessed through the Taxpayer Portal.

Step-by-Step Login Guide

Step 1: Visit the official Tanzania Revenue Authority website at
https://www.tra.go.tz/

Step 2: Navigate to E-Services and select Taxpayer Portal.

Step 3: Enter your registered User ID and password.

Step 4: Click Login to access your tax information and services.

If you experience login issues, the Service Desk and Call Center support are available.

Major Tanzania Revenue Authority Digital Platforms

Taxpayer Portal

This portal allows taxpayers to:

  • Access tax accounts

  • File returns

  • Make payments

  • Track tax obligations

  • Update taxpayer details

TANESW – Tanzania Electronic Single Window

TANESW integrates customs clearance by linking traders with multiple government agencies through one system.

TANOGA – Tanzania Other Government Agencies

This platform connects customs processes with other regulatory bodies involved in trade facilitation.

EFDMS Public Portal

Used for managing Electronic Fiscal Devices (EFD), including:

  • Device registration

  • Receipt verification

  • Compliance monitoring

ETS Management System

Supports the management of Electronic Tax Stamps for excisable goods to prevent tax evasion.

Online Auction System

Allows the public to bid and buy auctioned goods under the Tanzania Revenue Authority.

PAYE Calculators and Motor Vehicle Tools

The Tanzania Revenue Authority provides online calculators to help taxpayers estimate obligations accurately.

Available Calculators

  • PAYE Mainland Calculator

  • PAYE Zanzibar Calculator

  • Motor Vehicle Tax Calculator

These tools help individuals and employers plan and comply with tax requirements.

Registration and Taxpayer Support

Starting a Business

The Tanzania Revenue Authority works closely with BRELA and other agencies to support business registration and tax compliance.

Updating Taxpayer Details

Taxpayers can update registration details through the Taxpayer Portal to ensure records remain accurate.

Checking Tax Status

The portal allows users to verify compliance status, payments, and outstanding obligations.

Frequently Asked Questions About the Tanzania Revenue Authority

What are the working hours?

  • Offices operate Monday to Friday, 8:00 AM to 5:00 PM (East African Time).

  • Customs offices at ports and entry points operate 24 hours.

  • Call Center support is available from 8:00 AM to 7:00 PM on working days.

How can I get help or report issues?

The Tanzania Revenue Authority provides multiple support channels:

  • Toll-free call centers

  • WhatsApp support

  • Email support for service-related inquiries

  • Integrity complaints hotline for reporting misconduct

Additional Tips for Using Tanzania Revenue Authority Services

  • Always issue and demand receipts when selling or buying goods.

  • Keep copies of filed returns and payment confirmations.

  • Use official e-services to reduce delays and errors.

  • Stay updated through official notices and tax calendars.

  • Contact the Service Desk early if you encounter system challenges.

Conclusion

The Tanzania Revenue Authority is a cornerstone of Tanzania’s financial and economic system. Through modern digital platforms, clear tax policies, and accessible support services, it continues to make tax compliance easier for individuals and businesses alike.

By understanding how to use Tanzania Revenue Authority services effectively, taxpayers can meet their obligations confidently while contributing to national development.